If your order contains printing errors, defective goods or simply isn't what you were expecting to be, we will, of course, take back the product and refund your money or send you a new product. Any claims must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.
Please contact our Service-Team at firstname.lastname@example.org, if one of these reasons should apply to you. (If possible, please attach any relevant photos to illustrate the problem as well).
You can also call our Customer Service: +1 514 903-9431
Monday to Friday 10:30 am until 5:00 pm EST