FREQUENTLY ASKED QUESTIONS

 

Where are you based?

Our studio is based here in Montreal, Canada. However we generally ship from our factory partner in California, United States. We now also ship from our factory partner's second location in Riga, Latvia for our European customers.

 

What type of fit do your t-shirts have?

Our shirts are semi-fitted and true to size by North American standards. See the size chart on our product pages.

 

What's your return/exchange policy?

If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.


Please contact our Service-Team at joan@joanseed.ca, if one of these reasons should apply to you. (If possible, please attach any relevant photos to illustrate the problem as well).


You can also call our Customer Service : +1 514 903•-9431

Monday to Friday 10:30 am until 5:00 pm EST


Please contact our Service-Team if one of these reasons should apply to you.

For more details see Satisfaction Guaranteed.

 

What do you do with returned products?

Every order you receive from JOAN SEED is a unique, tailor-made item that has been especially made to order on demand. This is what separates us from more traditional clothing companies. Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box.

 

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 10h30 a.m. to 8 p.m. EST, excluding weekends and major holidays. Orders usually ship 2-5 business day after you order.


USA: 4­-8 business days; Internationally: 6­-14 business days, not including time spent at customs/border inspection facilities. Please note that this time frame is an estimate and not a guarantee.

For more details see Shipping Worldwide.

 

Do you ship to my country?

We ship all across the USA and to almost every part of the world!

 

I'd like to cancel my order.

You may cancel your order provided it has not already been moved to the production queue or shipped. Your order will begin to be processed one working day after your order has been placed. Please contact us as soon as possible to request a cancellation.

 

When should I order to receive it in time for Christmas?

It's never too soon to order for Christmas but it can be too late.

Standard Shipping :

- USA order before December, 5th.

- WORLDWIDE order before December, 1st.


Priority Shipping :

- WORLDWIDE order before December, 10th.


FedEx Standard Overnight :

- USA ONLY order before December, 15th.

 

 

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